Comments can be activated or not for a knowledge article. The colleague creating the article sets that. If activated, you can comment any knowledge article you can read. You can even comment a comment. Here’s how:
Open the knowledge article.
Click in the comment field, type your comment and click “POST”.
Comment a knowledge article
Comments can be activated or not for a knowledge article. The colleague creating the article sets that. If activated, you can comment any knowledge article you can read. You can even comment a comment. Here’s how:
Open the knowledge article.
Click in the comment field, type your comment and click “POST”.
You can always edit your own comments, like this:
Click the pen and select edit.
Edit the comment and save.
Comment another comment
You can even comment any comment, this way:
click “Reply”.
Type you reply and click POST.
You can add a reply for the reply and continue that way.
You can edit you your own replies the same way as with comments, see above.